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Can I change my shipping address after my order is placed?

An order may be canceled for a full refund at any time until the order is shipped. If you wish to change your address, please check the order status in My Orders page. If the [change] function is visible under Address Details section of an order, you may proceed to change your shipping address.

 

Note: In some rare circumstances the package may have already left our warehouse before your request is processed and thus address may not be changed.
 

How do I check my orders?

You may check your order details by logging into chinashoppingshots My Account section 24 hours a day. Information about your recent and past orders will be available under My Orders page.

How do I cancel my order?

You may change your order if the order is not yet shipped. If the order can be changed, you will see a ‘Cancel Order’ option under ‘More Actions’ field in the order details page. Click on it and select the reason of cancelling to cancel the order. If in doubt, please contact us or reach us via Live Chat for quicker responses.

Please contact our staff as soon as possible email to arrange order modification if your order has not yet been shipped because once the order is shipped, we will no longer be able to modify it.

If you want to make immediate changes to your order, it may be best to cancel your order and place a new one.